Privacy Policy

Basic Information on Data Protection

At Mussa Cosmetics SLU we work to offer you the best experience through our products and services possible. In some cases, it is necessary to gather information to achieve this. We care about your privacy and we believe that we must be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, “RGPD”) regarding the protection of natural persons with regard to the treatment of personal data and the free circulation of these data, and LAW 34/2002, of July 11, on Services of the Information society and electronic commerce (hereinafter, "LSSI"), Mussa Cosmetics SLU informs the user that, as data controller, will incorporate the personal data provided by users in a automated file.

Our commitment begins by explaining the following to you:

• Your data is collected so that the user experience improves, according to your interests and needs.
• We are transparent about the data we collect about you and why we do it.
• Our intention is to offer you the best possible experience. Therefore, when we are going to use your information we will always do so in compliance with the regulations, and when necessary, we will request your consent.
• We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can request that we stop treating them.
• Our priority is to guarantee your security and treat your data in accordance with European regulations.

If you want more information about the treatment of your data, consult the different sections of the policy of privacy found below:

Who is responsible for the processing of your personal data?

Identity: Mussa Cosmetics SLU

Registered office: Polígono Industrial Valle de Güimar, Manzana 5, Parcela 37

CIF no .: B76628809

Email: info@mussacanaria.com

Mussa Cosmetics SLU has appointed a Data Protection Delegate or an internal contact person within its organization. If you wish to make a query regarding the processing of your personal data, you can contact contact him by email info@mussacanaria.com

What personal data do we collect?

The personal data that the user can provide:

• Name and address.
• Telephone number and email address.
• Location.
• Information regarding payments and returns.
• Any other information or data that you decide to share with us.

In some cases, it is mandatory to fill in the registration form to access and enjoy certain services offered on the web; likewise, not providing the requested personal data or not accepting This data protection policy supposes the impossibility of subscribing, registering or participating in any of the promotions in which personal data is requested.

Why and for what do we process your data?

At Mussa Cosmetics SLU we treat the information provided by interested persons with the following purposes:

• Manage orders or contract any of our services, either online or in physical stores.
• Manage the sending of the information that they request.
• Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and the information tasks, being able to carry out automatic evaluations, obtaining profiles and customer segmentation tasks in order to personalize the deal according to their characteristics and needs and improve the customer's online experience.
• Develop and manage contests, sweepstakes or other promotional activities that may be organized.
• In some cases it will be necessary to provide information to the Authorities or third companies for audit purposes, as well as handling personal data of invoices, contracts and documents to respond to customer complaints or of Public Administrations

We inform that the personal data obtained as a result of your registration as a user will be part of the Registry of Treatment Activities and Operations (RAT), which will be updated periodically in accordance with established in the RGPD.

What is the legitimacy for the processing of your data?

The treatment of your data may be based on the following legal bases:

• Consent of the interested party for the contracting of services and products, for the contact forms, the requests for information or registration in e-newsletters.
• Legitimate interest for the treatment of our clients' data in direct marketing actions and consent Express of the interested party for everything related to automatic valuations and profiling.
• Compliance with legal obligations for fraud prevention, communication with public authorities and third-party claims.

How long do we keep your data?

The processing of data for the purposes described will be maintained for the time necessary to comply with the purpose of its collection (for example, while the commercial relationship lasts), as well as for the fulfillment of the obligations legal that derive from the treatment of the data.

To which recipients is your data communicated?

In some cases, only when necessary, Mussa Cosmetics SLU will provide user data to third parties. However, the data will never be sold to third parties. Third-party service providers (for example, payment providers or delivery companies) with which Mussa Cosmetics SLU works may use the data to provide the services However, they will not use said information for their own purposes or for transfer to third parties.

Mussa Cosmetics SLU tries to guarantee the security of personal data when they are sent outside the company and ensures that third-party service providers respect confidentiality and have the appropriate measures in place to protect personal data. Said third parties have the obligation to guarantee that the information is processed in accordance with the data privacy regulations.

In some cases, the law may require that personal data be disclosed to public bodies or other parties, only will reveal what is strictly necessary for the fulfillment of said legal obligations.

The personal data may also be shared with other companies in the group.

Where is your data stored?

In general, data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they offer a sufficient level of protection, either because they have Standards Binding Corporations (BCR) or because they have adhered to the “Privacy Shield”.

What rights do you have and how can you exercise them?

You can direct your communications and exercise your rights through a request in the following email: info@mussacanaria.com.

By virtue of what the RGPD establishes you can request:

• Right of access: you can request information on the personal data that we have about you.
• Right of rectification: you can communicate any change in your personal data.
• Right to erasure and to be forgotten: you can request the elimination of personal data after blocking.
• Right of limitation to treatment: implies the restriction of the processing of personal data.
• Right of objection: you can withdraw your consent to the processing of the data, opposing their following trying.
• Right to portability: in some cases, you can request a copy of personal data in a format structured, commonly used and mechanical reading for transmission to another person in charge.
• Right not to be the subject of individualized decisions: you can request that decisions that are based on only in automated processing, including profiling, that produces legal or significantly affect the data subject.

In some cases, it may reject the application if you request to be removed data needed for compliance of legal obligations.

Also, if you have any complaints about the processing of data can make a claim to authority of data protection.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the accuracy and correctness of the data included, exonerating Mussa Cosmetics SLU from any responsibility in this regard. Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. Mussa Cosmetics SLU reserves the right to terminate the contracted services that have been held with users, in case that the data you have provided is false, incomplete, inaccurate or out of date.

Mussa Cosmetics SLU is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that could originate from the use of such information.

Mussa Cosmetics SLU reserves the right to update, modify or delete the information contained in its pages website and may even limit or deny access to said information. Mussa Cosmetics SLU is exonerated from responsibility for any damage or harm that the user may suffer as a result of errors, defects or omissions, in the information provided by Mussa Cosmetics SLU provided that it comes from sources other than it.

In addition, the certified user who is over 14 years and has the legal capacity necessary for the provision of the consent regarding the processing of your personal data.

How do we treat the personal data of minors?

In principle our services are not directed specifically to minors. However, on the assumption that Some of them are aimed at minors under fourteen years of age, in accordance with article 8 of the RGPD and article 7 of the LO3 / 2018, of December 5 (LOPDGDD), Mussa Cosmetics SLU will require valid, free consent, unequivocal, specific and informed of their legal guardians to process the personal data of minors. In this case, The DNI or other form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, the data may be processed with the consent of the user, Except for those cases in which the Law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

Mussa Cosmetics SLU has adopted the legally required security levels of protection of Personal Data, and tries to install those other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of the Personal Data provided to Mussa Cosmetics SLU.

Mussa Cosmetics SLU is not responsible for hypothetical damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by causes beyond Mussa Cosmetics SLU; of delays or blocks in the use of the present electronic system caused by deficiencies or overloads of telephone lines or overloads in the Center of Data Processing, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate interference beyond the control of Mussa Cosmetics SLU. It not However, the user must be aware that security measures on the Internet are not impregnable.

Links to other websites

On the website may have links to other websites. By clicking on one of these links and accessing a website external, the visit will be subject to the privacy policy of said website, leaving Mussa Cosmetics SLU detached from any type of responsibility regarding its privacy policy.

How do we use cookies?

The website and the RRSS of Mussa Cosmetics SLU use cookies, in order to optimize and personalize your browsing through it. Cookies are physical files of information that are housed in the terminal of the user, the information collected through cookies serves to facilitate user navigation through the portal and optimize the browsing experience. The data collected through cookies can be shared with the creators of the same, but in no case the information obtained by them will be associated with personal data nor to data that can identify the user.

However, if the user does not want cookies installed on your hard drive, you have the ability to configure the browser in such a way as to prevent the installation of these files. For more information see our Cookies Policy.

Can the privacy policy be modified?

This privacy policy can be modified. We recommend that you review the privacy policy with certain periodicity.